Downtown Toronto: South of Lawrence Ave between Royal York Road and Victoria Park Avenue.

Call us at 416-535-9397 

Email us at info@earthconcerns.com

Get an online estimate!

Pay for your cleaning service by credit card or email transfer. Contact the office ahead of your first clean to set up payment.

Yes, you need to have cleaning products and tools on site for your clean.

You can buy products through us or use your own local supplier.

See SHOP page for products we sell.

Earth Concerns Cleaning sends one person to your home.

For longer intensive cleans, more than one staff may be scheduled.

We aim to send in the same staff for regular weekly and biweekly clients. If we cannot accommodate the same staff for your regular cleaning, you will be notified ahead of your clean. We will ask for your approval before proceeding with the clean.

The office will follow up your first clean with a feedback call or email.

You are welcome to provide feedback to the office by phone or email at any time.

For simple directions you’d like to pass on to staff, you may communicate with staff directly or with a note.  Feedback that goes through the office, can be added to the job-note for your home.

Our cancellation policy is set to ensure staff have a sustainable reliable work schedule and to value the time they set aside to work.

We require at least two business days (48 hours) notice of a last minute cancellation or change.   Late cancellations are billed for the full booked time to cover the cost of holding the booking and allows us to maintain a great team of staff.
Time of notice is the time the email or phone call is received in the office.

Courtesy time for notice – out of respect for staff – is 2 weeks to ensure good work schedules for all staff.

If staff arrive for a scheduled booking and are turned away or cannot gain entrance to the job-site, the client is billed for the booking time.

You can leave a gratuity for staff in cash or ask the office to include a tip on your invoice. Tips on invoices go directly to staff on their next paycheck.

Start times are estimated times of arrival.  The eta takes into consideration the existing schedule, travel route, staff availability,  and lunch breaks. We accommodate start times requests to the best of our ability but we expect clients to have an access plan in the event of delay or early arrival.  Clients are expected to make sure staff have access to the jobsite, are not waiting for access, and are not turned away at the door.  

Due to ongoing issues with travel in the city, we make an effort to keep clients informed about significant delays. The combination of transit reliability, traffic delays, lack of city housing, and poor daycare options, leads to excessive travel time for staff before they even get to work. We ask for compassion for staff against these odds and the political will to make effective change in Ontario.

We have ongoing measures to provide safety: Click here for the lastest update to Our Safety Plan!

You can request that staff wear a mask while working or that masks are worn when client and staff cross paths. Client masking preferences are noted in job-notes and on staff schedules.

Throughout the pandemic, our safety plan has keep staff and clients safe. We are proud of our team of staff and clients who have made this possible. When communities get together to protect each other, we can do great things.

During slow seasons, we send out select cleaning specials to occasional clients.  Contact us and ask us to send you emails for any upcoming cleaning specials.

Ask us about our start-up promotions. 1st cleans are always longer and the discount is an added bonus.