We are a small team with the big job taking care of our staff and clients. Allow 1-3 days for packaging after payment clears. Shipping time is based on Canada Post delivery. Tracking is provided with shipments.
Toronto receives free shipping on orders over $50. Surrounding municipalities and rural areas receive free shipping on orders over $60. Many areas within Ontario and Quebec receive free shipping on orders over $75. The shipping cart will indicate “free shipping” accordingly and still allow tracking of your delivery. All other orders receive a significant discount on Expedited Shipping.
Products purchased online and shipped are final sale. For various reasons, including quality and integrity issues, we do not accept exchanges or returns.
To obtain an exchange for damaged items or an order error, notify us within five (5) business days of receiving the package at firstname.lastname@example.org or 416-535-9397. No return will be accepted without prior authorization. All items need to be returned within fourteen (14) days of receiving a return label sent via e-mail attachment. Items must be returned unopened, unused, and in their original condition and original packaging.
Additional shipping and handling fees may apply to exchanges that are due to customer error.