Terms of Cleaning

By booking a clean, you accept the terms of the cleaning service. Earth Concerns Cleaning reserves the right to change or modify these terms and conditions at any time.

Service Area

Our cleaning service area is in downtown Toronto Ontario: South of Lawrence between Victoria Park and Royal York.

Payment Options for Cleaning Clients

Payment is due on day of clean. Payments can be made by credit card (Visa & Mastercard) or email transfer. To book service, call the office with credit card information. Your credit card is authorized to hold the cost for the booking two business days ahead of the clean. You’ll receive an invoice for the cleaning by email after the clean. Payment by credit card is processed after the clean. You get a discount on your next regular clean when you pay by email transfer. Let us know if you want to pay by email transfer. To pay by email transfer, follow instructions on the invoice. The authorization on credit card is removed when the email transfer is received. Payment is processed by credit card if an email transfer payment is not received. Regular cleaning clients can order products by sending the office an email. Delivery fees are applied for deliveries. There is an admin fee of $50 for chargebacks. Interest of 1.5% is charged monthly and is accumulative.

Cancelling

Please give courtesy notice of 2 weeks or more unless you have an unforeseen emergency situation. Good notice allows us to make sure that staff have a reliable work schedule. When cancelling less than 2 business days prior to your scheduled clean, you are billed in order for us to continue to pay staff. This includes cancellations due to illness or the need to isolate. In return, we ensure staff are paid for the time they put aside for work. The cancellation bill covers the cost of holding a regular staff in schedule. It respects the time staff put aside for work and compensates them for last minute changes. This policy helps us create a positive workplace for staff. Time of notice is the time the email or phone call is received in the office. You are billed for the full booking when notice is less than 2 business days – to cover the cost of staff and holding the booking. If staff arrive and are turned away for any reason, or cannot gain entrance for any reason, the client is billed for the time booked.  Due to the ongoing inconsistency of the TTC and traffic issues, access is required for early and later starts when needed

Scheduling

Changes to cleaning times and schedules must be communicated directly to the office via phone or email. Cleaning staff are not responsible for communicating messages from client to office.  Future scheduled cleanings will remain unchanged unless you communicate the change directly to the office. Please give courtesy notice of 2 weeks or more unless you have an emergency situation. Good notice allows us to make sure that staff have a reliable work schedule.

Access

Please ensure your home is accessible to us. Providing keys and various codes is at the discretion of the client.  All keys are coded and remain with staff as they do not visit the office daily. Clients with key access via a concierge must provide their concierge with the full name of staff. Ensure your concierge asks for proper ID before providing keys. Our company name is not an acceptable form of staff ID.  The hourly rate is applied from the time staff arrive on the premises, staff are paid for their time waiting for access. Always phone the office with security and access information. DO NOT convey any security information via email or text.

Arrival Time

Start times provided are our best estimate of arrival. You must have an access plan in the event of a delay or an early arrival. Despite best estimates of arrival time,  travel time for staff is impacted by inconsistent TTC and traffic delays. The office will make the best effort to contact you when arrival time varies beyond a half hour.

Clients must make sure staff have access to the work-site and are not turned away at the door. Full booking costs are applied for a lack of access. The office will work with you and staff to resolve minor issues and hiccups that occur. Unreasonable, unnecessary, and repeat wait time for access is billed according to wait time.

Quality of Service

Our staff will do the best possible job they can in the time they have available. Since the condition of each home varies, it is possible that they may not be able to complete the job in the time available. If you choose not to book additional time, staff will do the best job they can in the time available. Work that is not completed due to the time restraints of the booking, extra job requests, fine details, or buildup, will require an additional booking according to staff availability.

If the work done is not to your satisfaction, please call us within 24 hours. We can schedule staff to come in and redo work if needed (at no additional cost to you). Scheduling is dependent on access to the site. Requests received by our office after 24 hours will be incorporated into your next cleaning.

Commitment

Earth Concerns Cleaning incurs great expense and energy hiring, training, and maintaining staff. Staff are not contract workers and have made a commitment to work for our company. If you wish to hire a current staff within 24 months of using our service, a referral fee of $7,000 applies. By using Earth Concerns Cleaning’s services, you agree to this referral fee.

Changes to Service

Prices and discounts are subject to change. Rate increases occur to keep up with inflation, cost, and pay increases. Regular clients are sent updates by newsletter ahead of increases each year.

Earth Concerns Cleaning Inc. reserves the right to refuse to serve you, cancel a booking, close your account, remove or modify the content of the Website at our discretion.

 

 Should any part of these terms be deemed void, the affected provision will be severed from terms without affecting remaining terms. A decision to not enforce a particular term does not constitute a waiver of that term.