By booking a clean, you accept the terms of the cleaning service. If you do not agree to these terms and conditions of use, please do not use our cleaning service. Earth Concerns Cleaning reserves the right to change, modify, add or remove portions of these terms and conditions at any time. Please check these terms and conditions periodically for changes. Your continued use of our services following the posting of changes to these terms and conditions will mean you accept those changes.
Scheduling or Cancelling
Changes to cleaning times and schedules must be communicated directly to the office via phone or email. Cleaning staff are not responsible for communicating messages from client to office. Future scheduled cleanings will remain unchanged unless you communicate the change directly to the office.
Please give courtesy notice of 1-2 weeks unless you have a real emergency situation. Good notice allows us to make sure that staff have a reliable work schedule. We appreciate our clients for helping create a positive workplace for staff. Clients cancelling last minute repeatedly may be refused further service in order to maintain good staff.
For emergencies and situations that come up last minute: We require at least two business days (48 hours) notice of a last minute cancellation or change. Time of notice is the time the email or phone call is received in the office. Office hours are Monday to Friday 9 – 4. You are billed for the full booking when notice is less than 2 business days – to cover the cost of staff and holding the booking.
If staff arrive and are turned away for any reason, or cannot gain entrance for any reason, the client is billed for the time booked. Due to the ongoing inconsistency of the TTC and traffic, access is required for early and later starts when needed. See access info below.
Please ensure your home is accessible to us. Providing keys and various codes is at the discretion of the client. All keys are coded and remain with staff as they do not visit the office daily.
Clients with key access via a concierge must provide their concierge with the full name of staff. Ensure your concierge asks for proper ID before providing keys. Our company name is not an acceptable form of staff ID. The hourly rate is applied from the time staff arrive on the premises, staff are paid for their time waiting for access.
Always phone the office with security and access information. DO NOT convey any security information via email or text. If you offer this information to the company or staff in electronic format, you take the risk that someone other than us may access the information.
Start times provided are our best estimate of arrival. You must have an access plan in the event of a delay or an early arrival. Despite best estimates of arrival time, travel time for staff is impacted by inconsistent TTC and traffic delays. The office will make the best effort to contact you when arrival time varies beyond a half hour. Clients must make sure staff have access to the work-site and are not turned away at the door. Full booking costs are applied for a lack of access. Furthermore, during Covid and in extreme weather, clients must make sure staff are not waiting – outside, in a lobby, at the concierge, or, in any other public place – due to a lack of access. The office will work with you and staff to resolve minor issues and hiccups that occur. Unreasonable, unnecessary, and repeat wait time for access is billed according to wait time.
Quality of Service
Our staff will do the best possible job they can in the time they have available. Since the condition of each home varies, it is possible that they may not be able to complete the job in the time available. If you choose not to book additional time, staff will do the best job they can in the time available. Work that is not completed due to the time restraints of the booking, extra job requests, fine details, or buildup, will require an additional booking according to staff availability.
If the work done is not to your satisfaction, please call us within 24 hours. We can schedule staff to come in and redo work if needed (at no additional cost to you). Scheduling is dependent on access to the site. Requests received by our office after 24 hours will be incorporated into your next cleaning.
Earth Concerns Cleaning incurs great expense and energy hiring, training, and maintaining staff. Staff are not contract workers and have made a commitment to work for our company. If you wish to hire a current staff within 24 months of using our service, a referral fee of $5,000 applies. By using Earth Concerns Cleaning’s services, you agree to this referral fee.
Changes to Service
Earth Concerns Cleaning reserves the right to change services and features without prior notice.
Prices and discounts are subject to change. Rate increases occur to keep up with inflation, cost, and pay increases. Failure to receive notification of price increases to cleaning service does not prevent scheduled price increase.
Earth Concerns Cleaning Inc. reserves the right to refuse to serve you, cancel a booking, close your account, remove or modify the content of the Website at our discretion.
Should any part of these terms be deemed void, the affected provision will be severed from terms without affecting remaining terms. A decision to not enforce a particular term does not constitute a waiver of that term.