By booking a clean, you accept the terms of the cleaning service. If you do not agree to these terms and conditions of use, please do not use our cleaning service. Earth Concerns Cleaning reserves the right to change, modify, add or remove portions of these terms and conditions at any time. Please check these terms and conditions periodically for changes. Your continued use of our services following the posting of changes to these terms and conditions will mean you accept those changes.
Terms of Payment
Payment can be made by Visa or Mastercard. Cleaning clients must call the office ahead of their clean with payment information. The expected cost is authorized prior to the clean as a condition of holding the booking. The payment is finalized and processed on the day of clean. Payment terms are not negotiable after cleaning and are not based on staff performance. The cost of the booking is the rate according to staff time on the work-site.
In some cases payment is required upfront, for example, third party bookings, last minute bookings, a record of late and declining payment, cards that can’t be authorized, etc…. The office will inform you directly if pre-payment is a condition required to confirm the booking.
Occasional and first time clients receive an invoice/receipt for each clean. Regular clients get an end of month statement with account details.
NSF checks and credit card charge backs are billed $35 for administrative costs. Interest is charged on all overdue amounts at the rate of 1.5% per month, accruing monthly.
Scheduling or Cancelling
Changes to cleaning times and schedules must be communicated directly to the office via phone or email. Cleaning staff are not responsible for communicating messages from client to office. Future scheduled cleanings will remain unchanged unless you communicate the change directly to the office.
We require at least two business days (48 hours) notice of a last minute cancellation or change. Time of notice is the time the email or phone call is received in the office. Office hours are Monday to Friday 9 – 4.
Courtesy time for notice – out of respect for staff – is 2 weeks to ensure good work schedules for all staff. Client cancelling last minute repeatedly will be refused further service in order to maintain staff.
If staff arrive during the requested cleaning day and time and they are turned away for any reason, or cannot gain entrance for any reason, the client will be billed for the time booked.
Please ensure your home is accessible to us. Providing keys and various codes is at the discretion of the client. All keys are coded and remain with staff as they do not visit the office daily.
Clients with key access via a concierge must provide their concierge with the full name of staff. Ensure your concierge asks for proper ID before providing keys. Our company name is not an acceptable form of staff ID. The hourly rate is applied from the time staff arrive on the premises, staff are paid for their time waiting for access.
Do not convey any security information via email or text. If you offer this information to the company or staff in electronic format, you take the risk that someone other than us may access the information.
You must have an access plan in the event of a delay or an early arrival. Despite planned start-times, natural variation in travel time, ongoing TTC delays make start-times more variable – sometimes up to a half hour and occasionally longer in extreme situations. Clients must make sure staff have access to the work-site and are not turned away at the door. Full booking costs are applied for a lack of access. Furthermore, clients must make sure staff are not waiting outside, in a lobby, at the concierge, or, in any other public place due to a lack of access. The office will work with you and staff to resolve minor issues and hiccups that occur. Unreasonable, unnecessary, and repeat wait time for access is billed according to wait time.
Quality of Service
Our staff will do the best possible job they can in the time they have available. Since the condition of each home varies, it is possible that they may not be able to complete the job in the time available. If you choose not to book additional time, staff will do the best job they can in the time available. Work that is not completed due to the time restraints of the booking, extra job requests, fine details, or buildup, will require an additional booking according to staff availability.
If the work done is not to your satisfaction, please call us within 24 hours. We can schedule staff to come in and redo work if needed (at no additional cost to you). Scheduling is dependent on access to the site. Requests received by our office after 24 hours will be incorporated into your next cleaning.
Changes to Service
Earth Concerns Cleaning reserves the right to change services and features without prior notice.
Rate increases occur to keep up with inflation, cost, and pay increases. Failure to receive or read notices and newsletters, do not prevent rate increases from being applied to bookings.
Earth Concerns Cleaning Inc. reserves the right to refuse to serve you, cancel a booking, close your account, remove or modify the content of the Website at our discretion.
Should any part of these terms be deemed void, the affected provision will be severed from terms without affecting remaining terms. A decision to not enforce a particular term does not constitute a waiver of that term.